Support & Help
We're here to help! Get assistance with Tuteur Français, report issues, or learn more about our service.
Common Questions
Quick answers to frequently asked support questions.
How do I reset my password?
Password management is handled through Auth0. If you need to reset your password, please use the "Forgot Password" option on the login screen or contact us at support@tuteur.me.
How do I manage my subscription?
You can manage your subscription directly in the app through the Subscription settings, or through your Apple App Store or Google Play Store account settings. For subscription-related questions, contact us at support@tuteur.me.
How do I report a bug?
Tap the bug icon in the Profile section of the mobile app to open the feedback form. You can attach a screenshot, describe the issue, and submit — it goes directly to our team. For web app issues, please email us at support@tuteur.me.
How do I delete my account?
You can delete your account directly in the app through Profile settings. Scroll to the bottom and tap "Delete Account". For assistance with account deletion, contact us at support@tuteur.me.
How do I request my data?
To request a copy of your personal data, please contact us at support@tuteur.me. We'll provide your data in a structured, commonly used format within 30 days of your request.
Response Time
We typically respond to support requests within 24-48 hours during business days. For urgent issues, please mark your email as urgent or use the in-app feedback feature.