Privacy Policy

Introduction

Tuteur Français ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Account Information

• Email address (required for account creation)
• Name (display name for your profile)
• Profile picture (optional, if you choose to upload one)
• Authentication credentials (managed securely through Auth0)

Learning Data

• Progress information: Quiz results, completion status, accuracy rates
• Vocabulary knowledge: Terms learned, mastery levels, learning streaks
• Activity data: Time spent learning, sessions completed, XP earned
• Scenario interactions: Conversations with AI tutors, scenario progress
• User-created content: Collections, notes, custom vocabulary lists
• Learning preferences: Language preferences, difficulty settings, daily goals

Usage Data

• App usage statistics: Features used, frequency of use, session duration
• AI interaction data: Messages sent/received, tokens used, response times
• Performance metrics: Error logs, crash reports, performance data

Device Information

• Device identifiers: Device ID, platform (iOS/Android)
• Push notification tokens: For sending you notifications
• Device information: Device model, operating system version, app version
• Technical data: IP address, browser type (for web version)

Payment and Subscription Data

• Subscription status: Active subscriptions, expiration dates, renewal status
• Purchase history: Subscription purchases, cancellations, refunds
• Payment information: Processed securely through Apple App Store/Google Play Store and RevenueCat (we do not store credit card information)

Communication Data

• Support communications: Emails, bug reports, feedback you send to us
• Notification preferences: Your preferences for receiving push notifications

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide and maintain the Service: Enable you to access and use our language learning features
• Personalize your experience: Adapt content, difficulty, and recommendations based on your progress
• Track learning progress: Monitor your vocabulary mastery, quiz performance, and learning streaks
• Enable AI features: Power our AI tutor and conversation scenarios

Communication

• Send notifications: Remind you about daily practice, achievements, and important updates
• Respond to support requests: Address your questions, bug reports, and feedback
• Send service updates: Inform you about new features, changes, or important announcements

Service Improvement

• Analyze usage patterns: Understand how users interact with the Service to improve features
• Debug and fix issues: Identify and resolve technical problems, crashes, and errors
• Develop new features: Research and develop new learning tools and capabilities

Legal and Safety

• Comply with legal obligations: Meet applicable laws, regulations, and legal processes
• Protect rights and safety: Prevent fraud, abuse, or harmful activities
• Enforce terms: Ensure compliance with our Terms of Service

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

• Auth0: Authentication and user management services
• RevenueCat: Subscription management and payment processing
• Sentry: Error tracking, performance monitoring, and crash reporting
• Expo: Push notification delivery services
• Resend: Email delivery services
• Hosting providers: Cloud infrastructure for data storage and processing

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government requests or regulatory requirements
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

With Your Consent

We may share your information with your explicit consent or at your direction.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols
• Secure authentication: User authentication is handled through Auth0's secure infrastructure
• Access controls: Limited access to personal information on a need-to-know basis
• Regular security assessments: Ongoing monitoring and assessment of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Access your data: Request a copy of the personal information we hold about you
• Data portability: Receive your data in a structured, commonly used format

Correction and Deletion

• Update your information: Correct inaccurate or incomplete information through your account settings
• Delete your account: Request deletion of your account and associated data (subject to legal retention requirements)

Opt-Out Rights

• Push notifications: Manage notification preferences in your device settings or app settings
• Marketing communications: Unsubscribe from marketing emails (service-related emails may still be sent)

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, please contact us at support@tuteur.me or through the app's support feature.

Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection.

Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification (if you have enabled notifications)

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: support@tuteur.me
• Website: https://tuteur.me
• In-App Support: Use the "Help & Support" feature in the app's profile section

Additional Information for iOS Users

App Store Privacy Details

Data Linked to You:

• Name, Email Address, User ID (for account management)
• Purchase History (for subscription management)
• Product Interaction (for learning progress tracking)
• Other Usage Data (app interactions, feature usage)

Data Used to Track You:

We do not use your data to track you across apps and websites owned by other companies.

Data Not Linked to You:

• Diagnostics (crash reports, performance data)
• Product Interaction (aggregated usage statistics)

iOS-Specific Permissions

• Push Notifications: Used to send you learning reminders, achievements, and important updates. You can manage this in iOS Settings.
• Device Information: Collected for app functionality, error reporting, and service improvement.